Terms and conditions

General information

By accessing and using www.JFRSWEDEN.COM (or ‘website’) and the products and services available on this website, the consumer (‘you’) agree to the terms and conditions outlined.

You must be over the age of 18 to place an order or have approval by a guardian. All orders are placed online. We cannot guarantee all products shown on the website are available in stock. In such situations will we contact you immediately to find a solution. All material on the website is protected by copyright law and may not be used elsewhere without permission.

Shipping and Deliveries

International shipping costs €3 for standard delivery (3-10 business days). Free shipping on orders over €70.

We are not responsible for postal delays or failures carried out by shipping services or other external factors causing those delays.

If your order contains a product that requires a longer delivery time then the rest of the order will be included in that delivery. If you have not received your order within 10 business days after you have received your digital order confirmation, it is important you email us.

By law, deliveries outside the EU requires that item description and value be indicated on the package. It is therefore your responsibility to account for any tax, customs or additional fees required by your individual country and can otherwise lay dormant in your respective country’s customs service if action is not taken.

Unclaimed Deliveries

Orders that are not retrieved, that are then returned to us are not eligible for return or refund and we bare no responsibility for those deliveries.

Payment and Pricing

All prices are are inclusive of VAT (where applicable). Once you have finished your order, you will receive a confirmation via email. Cancelation is not aloud after the order is completed. It is your responsibility as the buyer to indicate the correct address.

Returns and Exchanges

As a private consumer you have the right to cancel and return the purchase within 30 business days under existing consumer protection legislation.

Send the item back in the same state, preferably in the original packaging. You have the right to open the package and try the product provided that the product allows for it.

For hygienic reasons, we can not accept returns on earrings and makeup where the seal is broken or lingerie and swimwear where the hygiene wrapping is removed. Your rights as a customer to return goods starts from the time you receive the goods.

You as the consumer is responsible for the shipping costs. If the returned goods are not in the described state, JFRSWEDEN.com is then entitled to deduct an amount equal to the product's depreciation compared to the product's original value of the return amount.

Refunds

Once we have received your returned goods, we will issue your refund within 1 day and will notify you via email once the refund is complete. You will receive the same amount for the returned item(s) in addition to the shipping fees within 3-5 business days from time of transfer. If you have used a discount code or purchased items on sale, the sum is adjusted in accordance to the discount’s terms at checkout and you will receive a confirmation email with the final amount.

Complaints

If you have received damaged goods upon delivery or if the item becomes broken before the warranty period is over, you must notify us within a reasonable amount of time. Contact us via email and tell us what is wrong, enter your order number and attach a picture on the broken product. We will then reply with details on how to proceed.

Contact

JFR ECOMMERCE AB is a company registered in Sweden under registration number 556856-7514 with VAT number SE556856751401. If you have any questions, just contact us at info@jfr.se!